Signiant Support

World class support from the experts

At Signiant support, our mission and our passion is to understand your goals and solve your most challenging technology problems to enable your success.  Our support is staffed by highly trained product experts who understand the Signiant software with in-depth product knowledge.

Below you can find the ways to contact our support team and search our knowledge base for soutions to common problems, find best practices along with hints and tips.

Need a login to our case management system? Access is available for all customers with valid maintenance contracts.  Send an email to support@signiant.com to request a login. Ensure to provide your customer ID (located on your license certificate).

By Phone or Email

Contact our support team at one of the following telephone numbers or email addresses:

North America (Toll): 703-286-6538
North America (Toll Free): 866-215-8465
United Kingdom: 0808 101 1565
Email: support@signiant.com 

 

For more details on the different levels of support coverage, error prioritization and targeted response times, please download the Signiant Support Services document.

What our customers are saying...

"Microsoft has worked with Signiant to deliver the highest quality online video for NBC's coverage of the Vancouver Winter Olympic Games, Signiant's support of back end content was a key component in the delivery of Olympic footage to the Silverlight player."

Steve Sklepowich, Director for Silverlight, Microsoft