Software Support Specialist

Signiant, a market leader in the Media & Entertainment industry, is looking for motivated, innovative and passionate people to help us build a bigger and better Signiant. If you want to be part of a small team making a huge impact on the world, Signiant is for you!

As a member of the Signiant Customer Support team you will be responsible for providing technical support to Signiant customers and partners.  General duties will include fielding telephone and on-line support requests from customers, producing online knowledge base articles, and escalating issues to Tier 3 support.

Responsibilities

• Provide superior technical and software support to Signiant customers
• Troubleshoot software and environmental problems
• Verify resolution with end-users and resolve assigned incidents
• Assist in the creation and maintenance of knowledge base articles for the customer support knowledge base
• Escalate unresolved Incidents to Tier 3 support
• Meet or exceed support and project specific goals and objectives

Desired Skills & Experience

• Significant experience performing Tier 2 support activities for enterprise software
• Strong knowledge of various operating systems (Windows, Linux, UNIX, Mac)
• Debugging and troubleshooting of software applications in a networked environment
• Ability to develop and interpret technical documentation
• Ability to work independently and as part of a team
• Ability to work a variety of shifts for support coverage including statutory holiday rotation
• Excellent oral and written communication skills
• A passion for problem solving and ensuring customer satisfaction.

Position

This full-time position is available in Ottawa, Canada, reporting to the Technical Support Manager.

Additional Information

• Local candidates only
• No third party applications.
• Signiant offers competitive salaries and outstanding benefits.

Please apply with your resume by sending an email to jobs@signiant.com indicating the position you are applying for in the subject.