Customer Support

How Can We Help You?

At Signiant, our mission and our passion is to understand your goals and solve your most challenging business issues. Our support team is staffed by world-class product experts who offer years of in-market experience working with some of the largest and most progressive media organizations in the world.

Below you can find the ways to contact our support team and search our knowledge base for solutions to common issues, uncover best practices and learn tips and tricks to ensure your success.

Media Shuttle Admin Support

Media Shuttle administrators receive support by email and telephone for the duration of their subscription.

Worldwide: +1 855-267-9218
United Kingdom: +44 800 0567 515
Europe and the Middle East* _  00-80050040500
Signiant Help Center:

Signiant Enterprise Support – All Products

North/South America: +1 703-286-6538
North America (Toll Free): +1 866-215-8465
United Kingdom: +44 80 81 01 15 65
Europe and the Middle East*:   00-80050040500
Asia Pacific: +1 703-286-6538

For details on the different levels of support coverage, error prioritization and targeted response times, please download the Signiant Support Services Overview.

Need a Login to Our Case Management System?

Access is available for all customers with valid maintenance contracts. Send an email to to request a login. Please be prepared to provide your customer ID (located on your license certificate).

*The “Europe and the Middle East” number will work in in the following countries: Australia, Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Norway, Spain and Sweden.