Website Privacy Policy

Signiant Privacy Policy

TRUSTe Privacy Certification

Last Modified: August 25, 2016

Signiant Inc. (collectively, “we”, “our”, “us” or “Signiant”) is committed to your privacy. This Privacy Policy applies to and governs data collection and usage on the Signiant Website www.signiant.com, the “Site”) owned and operated by Signiant Inc. It is intended to describe for you our practices regarding:

  • The information we collect and the information we hold on behalf of our website visitors or customers who download one of our software products from our site (“you” or “your”);
  • How that information may be used; and
  • With whom we may share that information.

We encourage you to read this Privacy Policy carefully when using the Site, or when providing information to us through the Site. You understand that by using the Site you are accepting our practices as described in this Privacy Policy.

Signiant Inc. complies with the U.S. – Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from Switzerland. Signiant Inc. has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Signiant Inc.’s certification, please visit https://safeharbor.export.gov/swisslist.aspx.

EU-U.S. Privacy Shield

Signiant Inc. participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. Signiant Inc. is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List.

Signiant Inc.is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Signiant, Inc. complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Signiant Inc. is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Signiant may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

Under certain conditions, more fully described on the Privacy Shield website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.

Types of Information the Site Collects

We collect and store personal information that you give us when you (a) download one of our software products available for download from our Site; (b) send or receive data using our cloud solution; (c) fill in requests to our support department, (d) request information from Signiant via our contact form; (e) or send us an email. This information may include your name, mailing address, email address, telephone number, fax number, and other optional demographic information such as gender and employment status. Signiant may also collect personal information from you at other points on the Site that state that personal information is being collected.

How We Use Personal Information

We use the personal information we collect to, among other things, anticipate and resolve problems with the Site, personalize your service, investigate misuse of Site and develop and market products and services that may be of interest to you.

How We Share Personal Information

We will share your personal information with third parties only in the ways that are described in this Privacy Policy. We do not sell your personal information to third parties.

We may also share your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

We may share your personal information to comply with applicable laws and regulations, or as otherwise required by law such as to comply with a subpoena or similar legal process. When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Personal information may be transferred in connection with a business transition, such as a merger, acquisition, or asset sale involving any Signiant business or asset to which the information pertains. You will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information. We limit the scope of the information provided to third parties, and we allow its use only for the purposes for which it was disclosed.

Tracking Technologies

Technologies such as: cookies, beacons, tags and scripts are used by Signiant, Inc. and our partners [specify type e.g. marketing partners], affiliates, or analytics or service providers [specify type e.g. online customer support provider, etc]. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies to remember users’ settings (e.g. language preference). Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

Passive Collection

As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.

We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or site functionality.

Local Storage Objects/HTML5

We use Local Storage, such as HTML5, to store content information and preferences. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity also use HTML5 to collect and store information. Various browser may offer their own management tools for removing HTML5.

Behavioral Re-Targeting

We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests.  If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.

What is Signiant’s Opt-out Policy?

You can opt out of receiving e-mail messages from us about products and services that may be of interest to you. Simply refer to our “contact” pages to phone or fax Signiant. Notwithstanding the foregoing, you should understand that personal information disclosed by us to third parties as well as personal information disclosed by you to third parties will be used according to such third parties’ privacy policies.

How can I contact Signiant? You may contact us using any of the following options:

  • Send an email to us at: info@signiant.com
  • Call us 781.221.4000
  • Fax us at 781.221.4090
  • Write to us at Signiant, 91 Hartwell Ave, Lexington, MA 02421

How can I avoid receiving marketing materials. To remove your name from our marketing lists, please follow the instructions noted below.

  • Email – Click on the “unsubscribe link” located in all of our promotional emails (Requests to opt out of promotional e–mails will be honored within 5 business days)
  • Postal Mail, Fax and Telephone – Call, write, or send an email to Signiant, using the contact information provided above.

When submitting a request by telephone or mail, please be sure to include all of the contact information you have ever used or provided to Signiant even if it is no longer current, including:

  • All email addresses
  • All telephone numbers
  • All names and addresses, including city, state, and zip code

I’d prefer not to have my name and postal mailing address shared with other companies. What should I do?

If you’d prefer not to have your name and postal mailing address shared with other companies, let us know in writing via email, fax, or letter using the contact information provided above. Please be sure to include your name and postal mailing address as well as specific instructions.

Accessing, Amending and Retaining Personal Information

It is important that our databases are accurate and current. To review and make any appropriate changes, deletions to information about you, or if you no longer desire our service, please contact us in one of the ways provided above. We will respond to your request to access within a reasonable timeframe.

Upon request, Signiant, Inc. will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information, please contact us at info@signiant.com.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Our Security Measures to Protect Information

To help protect the privacy of data and personal information you transmit through use of this Site, we maintain commercially reasonable physical, technical and administrative safeguards. We restrict access to your personal information to those employees who need to know that information to provide benefits or services to you. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us in one of the ways provided above.

Links to 3rd Party Sites

Our Site includes links to other sites whose privacy practices may differ from those of Signiant. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any site you visit.

Forum

Our Web site offers publicly accessible community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our community forum, contact us at info@signiant.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Testimonials

We display personal testimonials of satisfied customers on our Site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us in one of the ways provided above.

Social Media Widgets

Our Site includes Social Media Features, such as the Facebook and Twitter button or interactive mini-programs that run on our Site. These Features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the Privacy Policy of the company providing it.

Children’s Privacy

Our Site is a general audience site, and we do not intend to market to or collect, nor do we knowingly collect, personal information from children under the age of 13. Unfortunately, we cannot always determine the age of a visitor to our Site or the sender of an email.  If you have reason to believe that a child under the age of 13 has provided Personal Information to us, please contact us, and we will endeavor to delete that information and terminate the child’s account from our databases.

Conditions of Use, Notices and Changes to Our Privacy Policy

By using this Site, you agree to the terms and conditions contained in this Privacy Policy. If you do not agree to any of these terms and conditions, you should not use this Site or any Signiant benefits or services. You agree that any dispute over privacy or the terms contained in this Privacy Policy will be governed by the laws of the State of Delaware. Any legal action or proceeding relating to this Privacy Policy or your access to or use of this Site shall be instituted in a state or federal court in the State of Delaware. You agree to submit to the jurisdiction of, and agree that venue is proper in these courts.

Revisions to this Privacy Policy

We reserve the right to amend the Privacy Policy at any time, for any reason, without notice to you, other than the posting of the amended Privacy Policy on this Site. However, if we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. You should check our Site frequently to see the current Privacy Policy that is in effect and any changes that may have been made to it. The provisions contained herein supersede all previous notices or policies regarding our privacy practices that govern the use of this Site.

Questions Regarding the Privacy Policy and Conditions of Use

If you have any questions about our Privacy Policy or any concern about privacy at the Signiant or the use of this Site in general, please contact us in one of the ways provided above.