Signiant is the market leader in intelligent file transfer and has been for many years. As an independent company, our focus is on helping media companies make content flow more efficient. FileCatalyst, on the other hand, is now part of Fortra, formerly Help Systems, which has acquired a variety of IT products that were not built on a unified platform. FileCatalyst is one of many products that are sold and supported by a team that doesn’t have deep knowledge on any one product. If your business needs to move large, high-value assets with speed, reliability and security, go with the leader that more than 50,000 media and entertainment businesses trust every day. Go with Signiant.
Signiant vs. FileCatalyst: Pricing
Signiant
Signiant offers no-surprises pricing on all our subscription plans. We make it easy for our customers to conduct business with us and we work with companies of every size. When you connect Signiant to on-prem storage, you get unlimited transfers with no file-size limits. When using cloud storage, every subscription includes a generous allowance of cloud payload.
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FileCatalyst
FileCatalyst sells licensed software using a legacy model where you pay an upfront license fee and then pay maintenance fees annually for product updates and support. You’re on your own to keep the software up and running and update the software with the latest security patches. TCO is much better with a SaaS product which is why Signiant is committed to that model.
Signiant vs. FileCatalyst: Customer Support
Signiant
The Signiant customer support team sits in the same location as our engineering team so there is a very tight working relationship with the people who build the software and the people who support it. Signiant customer support has earned a Net Promoter Score in the 90+% range in every year it has been measured. Our world-class customer support is included with every SaaS subscription.
FileCatalyst
FileCatalyst is now owned by Fortra which has acquired a somewhat random mix of products that are not tightly integrated and are supported by a team that now has to support a huge range of disparate products. Be careful with these roll-up approaches – support is rarely what it needs to be.
Get the Guide: 10 Reasons to Choose Signiant
Why Signiant is the better choice over FileCatalyst for large file transfers
The Signiant Platform is proven, battle-tested and scales with your business. End users love the simplicity of Media Shuttle and IT and operations teams enjoy the security and enterprise-grade features. Your partners and customers are already on the Signiant Platform. When working with large, high-value content, the choice is clear – it’s Signiant.
