SRE takes responsibility for everything properly working for customers at all times — which translates into monitoring a large number of systems and automated processes. Signiant’s SRE team built up operational excellence over several years as we transitioned to SaaS.
Signiant is especially committed to a high services standard, delivered through the aforementioned three teams that work along-side Signiant product development and our customers. Let’s explore SaaS’ impact on Customer Success.
Customer Support is the group tying all Signiant product teams together, a key service in any software company. M&E is a dynamic and challenging industry, and those who succeed most often are those who have an infrastructure to match that.
Mergers and acquisitions are at or near an all-time high in the Media industry. Industry experts discussed the challenges at the 2019 HPA Tech Retreat.
Kovalick points to the time it takes to transfer large files into the cloud as one of the biggest “shortfalls” to SaaS adoption in media. “For media apps, constrained access bandwidth poses the biggest problem (i.e. 4K editing). Usually the media is first uploaded to the server location, which could take days for some workloads,”
What makes true cloud-born software different from software that is simply rebranded with the buzzword “cloud” and wrapped in a virtual machine? This blog covers the major benefits of true cloud software and the growing concern about file security.
