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eBooks

At Your Service: Realizing the Full Value of Cloud-Native SaaS

SaaS (Software as a Service) connects vendors and customers in a long-term relationship that begins with on-boarding, thrives through superb customer support and site reliability engineering, and grows with ongoing product improvements based on feedback from customers. Entering into a partnership with a SaaS vendor that has a high-level commitment to the services part of SaaS can provide enormous advantages to customers.

Learn about Signiant’s three support teams and best practices in:

  1. Customer Success
  2. Customer Support
  3. Site Reliability Engineering (SRE)

“Transitioning to SaaS means changing the entire way you go about developing and supporting software. It’s really all about getting feedback and utilizing it to continuously improve your product.”

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